Commissioner Mandy Jones conducted the first PAC remote hearing on Tuesday 30th June 2020. The informal hearing was facilitated via the Sightlink platform and feedback has been positive although there are some administrative aspects which we have to look into. The event has confirmed that remote hearings are a suitable platform for conducting hearings where there are a small number of parties and issues. This means that the majority of our Hear and Decide cases could be progressed via remote hearing and our admin team are in the process of writing to all other appellants who requested a hearing to ascertain if they are willing to progress via remote means. We will continue with our work on investigating the suitability of alternative technologies for cases where there are high levels of public interest and greater complexity. Further guidance is being developed and will be available in due course.